Troubleshooting · Support
How to contact support
Find the current Novelio support email and what to include when you need help with your account or workflow.
You can contact Novelio support at support@novelio.app.
When to contact support
Contact support for issues like:
- bugs or unexpected errors that do not clear after retrying
- billing help that you cannot resolve in Settings
- invoice or receipt help
- account deletion issues
- Story Sync problems that keep failing after basic checks
What to include
To help support investigate faster, include:
- the email address on your account
- what you were trying to do
- the page or feature involved
- the exact error message, if one is shown
- screenshots when useful
For deletion help, include the deletion request ID if you have one.
Before you contact support
If the issue is self-serve in Novelio, try that first. For example:
- change plans in Settings > Subscription
- review billing records in Settings > Billing
- buy Story Sync scan credits in Settings > Story Sync Credits
Support boundary
This Help Center can explain product behavior and current self-serve steps. For account-specific investigation, email support.