Troubleshooting

What to do when Novelio shows an error or update mismatch.

• What to do if Novelio shows an errorGet help if Novelio shows an unexpected error and learn the next best troubleshooting or support steps.
• What to do if Novelio shows an update mismatchGet help if Novelio shows an update mismatch and learn when to reload the app or contact support.

Find support contact options and bug-reporting guidance.

• How to contact supportFind the current Novelio support email and what to include when you need help with your account or workflow.
• How to report a bugLearn how to report a bug in Novelio and what information helps the support team investigate faster.