Troubleshooting · Errors
What to do if Novelio shows an error
Get help if Novelio shows an unexpected error and learn the next best troubleshooting or support steps.
If Novelio shows an unexpected error, reload the page first.
Try these steps first
- Reload (or hard reload) the page.
- Try the same action again.
- If the same error appears again, stop retrying and collect the details before you contact support.
When to stop retrying
Contact support if the error:
- appears again after a reload or two
- blocks an important account, billing, or deletion task
- keeps returning during the same workflow
What to send support
Include:
- what you were trying to do
- the page you were on
- the exact error message, if one is shown
- a screenshot, if possible
Contact support
Email support@novelio.app if the error does not clear after retrying.