How Story Sync Scan Credits Work

Story Sync scan credits are obtained in two ways: included scan credits offered in higher tier yearly and lifetime plans, and/or purchased scan credits.

The difference

• Included scan credits come with some paid plans and billing intervals. Higher yearly accounts receive a certain number of credits per year. Lifetime plans receive an allotment of bulk credits.
• Purchased scan credits are bought separately and can be used on any plan, including free accounts. Paid tier accounts receive discounts on credit purchases.

1 scan credit = 1 full Story Sync scan.

Each new scan gives you one set of Story Sync results to review and apply.

Included scan credits by plan

Current plans with included scan credits include:

• Free: no included scans
• Basic: no included scans
• Pro yearly: 1 included Story Sync scan per year
• Pro lifetime: 4 included Story Sync scans
• Worldsmith yearly: 3 included Story Sync scans per year
• Worldsmith lifetime: 10 included Story Sync scans

Monthly plans do not include scan credits.

Purchased scan credits

Purchased Story Sync credits can be used on any tier:

• Free
• Basic (10% discount on Story Sync credit purchases)
• Pro (20% discount on Story Sync credit purchases)
• Worldsmith (30% discount on Story Sync credit purchases)

Will I need more than one scan credit for the same manuscript?

• You only need one scan credit per manuscript upload.
• Any failed profiles, scene sheets, or other individual pages appearing in your results can be retried (re-run) without using another scan credit.
• Stopping and restarting a scan does not use another credit.
• You may choose to use another credit for the same novel or Story if you have significantly changed the manuscript and want the entire story bible updated. In this case, there are two options:
  1. Start a new Novelio Story file and run a new Story Sync. You can compare the two results, “Copy To” any documents wanted from one Story into the other, and then trash the unwanted version.
  2. Delete the manuscript file in the original Story Sync dashboard of the first scan, upload a new manuscript file, and run the scan again. Story Sync will generate a new set of results rather than reusing or replacing the data already in your story file. You can then review those results and apply the pages you want to keep into the original story bible file. (Please note: applying the new Plot Foundations page will replace your existing Plot Foundations content.) Applying other results can leave you with duplicate versions of characters, worlds, chapters, and scenes, so you may need to manually delete the versions you do not want to keep.

Where to check your balance

Open your account Settings and go to Story Sync Credits.

That page shows:

• Available scans
• Purchased credits
• Subscriber savings
• a Scan balance breakdown

Contact support

If your scan balance looks wrong after a purchase or plan change, please contact support@novelio.app.