Find account settings, the Help Center, and support

Open Settings

To manage your account and app preferences:

1. Select your profile icon in the top-right corner of Novelio.
2. Select Settings.
3. Open the tab you need from the menu items.

Settings include:

• Account for your profile details.
• Onboarding for revisiting or turning guides on and off.
• Notifications to update your preferred means of Novelio notifications, such as Story Sync result alerts or subscription expiring notifications.
• Security to change your password.
• Privacy for cookie and data-preference settings.
• Subscription for plan / tier changes.
• Story Sync Credits for scan credit balance checks and purchases.
• Billing for invoice history.
• AI Tokens for AI credit balance, purchases, and usage history. (Not including Story Sync scan credits).

Open the Help Center

To browse step-by-step guides:

1. Select your profile icon in the top-right corner of Novelio.
2. Select Help Center.
3. Search for an article or browse by category.

If you are on the Novelio landing page website (not logged in), you can also open the Help Center from the site footer.

Contact support

If you need help with a bug, billing issue, account problem, or something that does not work as expected, please contact support@novelio.app.

For what to include in your message, see How to contact support.